Kevin Miller.
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American Home Shield · Rebranding

Not a problem.

Led rebranding efforts. Directed our external agency. Created brand guidelines. 

Client
American Home Shield
Year
2018
My role
Brand Manager / Internal CD
Team
Fallon, Internal Design Team
Still from the AHS Not a Problem TV spot
Watch the spot on YouTube ↗

The challenge

Reinvigorate a legacy brand with no clear differentiation or brand personality. Integrate new branding across all media. 

The idea

I conducted primary audience research and drafted the project brief. My goals were clear — differentiate the brand and replace fear-based advertising with peace-of-mind messaging.  

AHS website on a desktop computer: The faucet may be freaking out, but you're not.
AHS First-Class Coverage in-flight magazine ad
AHS Fridge Too Frigid? No Problem. email on an iPhone
AHS Not a Problem social video: Broken A/C
AHS social ad: Faucets leak, but your wallet doesn't have to.
AHS Not a Problem social video, alternate cut
How I led it

The team behind the work

I was the conduit between Fallon, the brand agency, executive leadership, and my internal team of designers, brand strategists, and writers. After the  rebrand and campaign were approved, my team created the brand guidelines and extended the  broadcast campaign to other channels, including email, social,  and digital. 

Next project
Frontdoor brand launch. →
Next project: Frontdoor brand launch.